FAQ - Frequently Asked Questions
General
Q: Are your products 100% natural and preservative‑free?
A: Yes. Our powders, granules, and pickles are made without added preservatives, colors, or artificial flavors.
Q: Are your products vegan and gluten‑free?
A: All spice powders and granules are vegan and naturally gluten‑free. Note: Jackfruit Powder is gluten‑free; gluten can be introduced only when mixed with wheat flours in recipes.
Q: How should I store the products after opening?
A: Keep in an airtight container, stored in a cool, dry place away from moisture and direct sunlight. Always use a dry spoon.
Q: What is the shelf life?
A: Powders and granules: typically 6–12 months from the date of manufacture (check pack). Pickles: about 3 months after opening if refrigerated and handled with a dry spoon.
Q: Do you add anti‑caking agents?
A: No added anti‑caking agents. Natural clumping can occur in humid weather—just break up with a spoon or sift.
Q: Do the products contain salt?
A: Powders/granules: no added salt. Pickles: contain salt as part of the recipe.
Q: Are these safe for kids and elderly?
A: Yes, when used as regular culinary ingredients. Adjust spice levels to suit dietary needs.
Sourcing & Quality
Q: Where are the products made?
A: Packed at our Thuravoor, Kerala unit, with production supported by nearby facilities and select outsourcing partners.
Q: Do you test for quality?
A: Batches are checked for aroma, flavor, and cleanliness. Spices are processed to retain natural color and potency.
Q: Do you ship pan‑India?
A: Yes. Timelines vary by pincode and courier service.
Allergens & Dietary
Q: Any common allergens?
A: Most spice products have no common allergens; some pickles may include mustard or sesame in tempering depending on the recipe. Always check labels.
Q: Are products suitable for diabetics?
A: Jackfruit Powder is commonly chosen for lower‑GI meal planning when used as part of balanced diets. Individual results vary—seek professional advice for medical conditions.
Troubleshooting
Q: My powder clumped—what should I do?
A: Break with a spoon or sift; store airtight with a small food‑safe desiccant or in a cooler cabinet.
Q: My chapatis tore when using Jackfruit Powder.
A: Reduce the jackfruit ratio to 20–30%, use warm water, knead longer, and rest the dough 15–20 minutes.
Q: Pickle oil solidified in the fridge.
A: This is normal. Bring to room temperature and stir gently before serving.
Can’t find your question?
Write to support or WhatsApp during business hours, or see our Recipes section for usage guides and ideas.
